Legal
Refund Policy
How cancellations, billing reviews and refund requests are handled for Digital POS services.
Effective date: August 1, 2026
Scope
This Refund Policy applies to paid Digital POS subscriptions and related service fees purchased directly from Digital POS, subject to the commercial agreement for your account.
Subscription fees
Subscription plans are billed according to the plan selected during onboarding or renewal. Fees already paid for an active billing period are generally non-refundable unless otherwise stated in your agreement or required by applicable law.
Cancellations
You may cancel a subscription before the next renewal period by contacting our team. Cancellation stops future renewals but does not automatically refund the current paid period.
Service issues
If a material service issue prevents reasonable use of Digital POS and we cannot resolve it within a commercially reasonable time after you notify us, we may offer a credit, partial refund or other remedy at our discretion or as required by your contract.
How to request a review
To request a billing review or refund consideration, contact sales with your business name, registered email, invoice or payment reference and a short description of the issue. We aim to respond within 5–7 business days.
Third-party payments
Payments processed through third-party partners or resellers may follow that partner’s refund terms. Please contact the party that issued your invoice when applicable.
Contact billing
Email sales@tucpos.com or call +92 300 0334427. You can also use our contact page.